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Citizen engagement: from promise to practice
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Chapter 1: Introduction2 Paragrafen
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Chapter 2: Start with the right questions5 Paragrafen
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Chapter 3: Designing the participation process6 Paragrafen
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Chapter 4: Making participation succeed6 Paragrafen
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Chapter 5: Understanding the impact of participation4 Paragrafen
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Chapter 6: Skills, capacity, policies and governance needed4 Paragrafen
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Chapter 7: Final thoughts1 Paragraaf
Chapter 6: Skills, capacity, policies and governance needed
What happens to participation when that one dedicated colleague leaves? This chapter shows how to make participation stick, by building the skills, capacity, policies and governance behind it.
Let's recap!
In this chapter, you will:
- Understand why meaningful participation depends not only on methods, but also on organisational readiness.
- Explore the four building blocks that help participation become sustainable: skills, capacity, policies, and governance.
- Learn why participation often struggles when organisations lack time, resources, internal support, or clear connections to decision-making.
- Discover how participation can become more effective when it is embedded in everyday practices, structures, and organisational culture.
- Recognise why long-term participation requires more than good intentions — it requires systems that support and sustain it.