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Citizen engagement: from promise to practice
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Chapter 1: Introduction2 Paragrafen
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Chapter 2: Start with the right questions5 Paragrafen
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Chapter 3: Designing the participation process6 Paragrafen
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Chapter 4: Making participation succeed6 Paragrafen
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Chapter 5: Understanding the impact of participation4 Paragrafen
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Chapter 6: Skills, capacity, policies and governance needed4 Paragrafen
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Chapter 7: Final thoughts1 Paragraaf
Chapter 5: Understanding the impact of participation
You’ve designed a strong process and run it well. But what difference did it actually make? In this chapter, we explore the four types of impact that show what participation really changes.
Let's recap!
In this chapter, you will:
- Understand why participation is not an end in itself, but about the impact it creates.
- Learn to move beyond single success metrics (like ‘was the input used?’) and adopt a broader, more holistic approach to evaluating impact.
- Explore the four key types of impact: policy, democratic, societal, and institutional.
- Discover how participation can influence decisions, strengthen trust and legitimacy, shape attitudes, and improve organisations.
- Recognise why impact thinking should be embraced right from the start of citizen engagement initiatives.
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