FAQ

You have probably used the wrong username, email address or password. A few tips:

• Your username is always an email address.
• If you can’t get in with your work email, try your personal email, and vice versa.
• Click this link to request your details or reset your password.

Your username is your email address. If you have forgotten which email address you use, use this link to request your details.

If you can’t remember the password you used to register, click this link to reset your password.

Logging in to Arendt Academy activates certain features:

• the learning platform remembers which online courses you have started and where you left off, so you can stop at any time and pick up where you left off later,
• you can see which modules you have already completed,
• once you have completed a course, you can always download your certificate from that course’s start page,
• you can receive messages (such as a welcome message or a reminder) from the learning platform. 

Logging in to Arendt Academy activates certain features:

• the learning platform remembers which online courses you have started and where you left off, so you can stop at any time and pick up where you left off later,
• you can see which modules you have already completed,
• once you have completed a course, you can always download your certificate from that course’s start page,
• you can receive messages (such as a welcome message or a reminder) from the learning platform. 

Once you have completed the whole online course, you automatically receive a certificate. The certificate appears on the start page of the course concerned. If you can’t see the certificate, please check the following:

• to receive a certificate, you must have completed all chapters, sections and quizzes,
• you can tell you have completed everything when there is a blue circle with a tick next to each item and your course is marked as ‘completed’,
• if you don’t see a green box on the start page of the course concerned, first check in the content column that there is a blue circle with a tick next to each item. 

The learning platform has been tested on various systems and browsers. If you experience problems with picture or sound, try a different browser or computer. 

If the problem persists, you can always send an email to info@hannah-arendt.institute.